GEMBA (Genba)
A phrase from Japan that means “the real place,” where value is produced
A Japanese phrase that translates to the actual location, where value is generated and issues can be seen firsthand.
Requires supervisors and executives visiting the location where tasks are performed to watch workflows, interact with staff, and recognize challenges.
Seeks to improve processes, strengthen safety protocols, and guarantee adherence to regulations via active observation and engagement.
Together, these factors play a crucial role in safeguarding the well-being of both workers and clients, fulfilling regulations related to safety, and fostering ongoing enhancements in safety protocols.